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Service process
Pre-sales: Suijing provides technical data, comprehensive pre-sales technical documents, and personalized overall solution services, facilitating efficient project follow-up and implementation for customers.
In-sales: Suijing provides real-time feedback on production status to customers, allowing customers to monitor order production anytime, anywhere, and assists customers with installation and solutions to LED-related technical issues.
After-sales: Suijing adopts a resource-sharing approach with channel customers, establishing offices nationwide to ensure high-quality after-sales service.
Choose Suijing for Quality Service: "Timely, professional, considerate, honest, and satisfactory" is Suijing's consistent service tenet, proven through years of practice and renowned reputation. Through regular telephone and on-site visits, we promptly identify and resolve issues, providing comprehensive and considerate service; integrity creates value, and we strive for excellence; your satisfaction is our greatest wish, so we will wholeheartedly serve you to ensure your satisfaction. Based on this service tenet, we have established a complete service management process. We will provide customers with diverse and comprehensive services, including repairs, on-site maintenance, telephone consultation, and remote control, to ensure customer satisfaction with transactions, maintenance, and experience.
Service Philosophy: "Respond to all inquiries, address all complaints, serve users, and prioritize efficiency" is our consistent requirement for our service department and maintenance network. Our strict self-management and continuous improvement have cultivated an excellent service team, providing you with "high-quality, rapid, and satisfactory" service.
Service Goal: "Whatever you can think of, we can do it." This is our expectation and goal. We don't strive for perfect excellence; our goal is to eliminate all your worries. When you encounter a problem, a satisfactory solution will already be at your disposal.
